Focus Japan Tours ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Book tours or experiences through our website
- Contact us with inquiries or support requests
- Subscribe to our newsletter or marketing communications
- Participate in surveys or provide feedback
- Create an account on our website
The types of information we may collect include:
- Personal Information: Name, email address, phone number, WhatsApp number
- Travel Information: Travel dates, preferences, special requests, group size
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Technical Information: IP address, browser type, device information, cookies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process bookings, confirmations, and provide tour services
- Communication: To respond to inquiries, send booking confirmations, and provide customer support
- Payment Processing: To handle transactions and issue receipts
- Marketing: To send newsletters, promotional offers, and updates (only with your consent)
- Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, tour guides, photographers, and other partners necessary to deliver our services
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Focus Japan Tours, our customers, or others
All third-party service providers are required to maintain the confidentiality and security of your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases with restricted access
- Regular security audits and staff training
- PCI DSS compliance for payment processing
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and functionality
- Deliver personalized content and advertisements
We use Google Analytics to collect anonymized usage data. You can control cookies through your browser settings or opt out of Google Analytics by visiting Google Analytics Opt-out.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information for marketing purposes
- Withdraw Consent: Withdraw consent for processing where we rely on consent
To exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are typically retained for 7 years for tax and accounting purposes.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Focus Japan Tours
Email: privacy@focusjapantours.com
Phone: +81-75-XXX-XXXX
Address: Kyoto, Japan
